Managed backup

We support some of the largest and most complex environments in the world across 18 time zones from Alaska to the Far East, 24 hours a day, 365 days a year. You keep your infrastructure and hand over day-to-day backup operations* to us for a monthly per-server cost. We take full responsibility for managing your backup and restore processes. Our accredited technicians operate the software via remote access into your network, interacting with your IT team on a daily basis to respond to service requests, fix problems and address the issues causing recurrent backup failures.

Key features:

  • 98.5% backup success SLA
  • Zero repeat failures target
  • Restores initiated within one hour
  • Consolidated daily reporting across your entire environment
  • Monthly face-to-face service reviews
  • Ongoing service improvement

Service requests are delivered via our self-service portal, which can be integrated with your service management toolset.

Service requests, incident, problem and change management are all delivered in conformance with ITIL principles.

We manage the entire process from technical readiness assessment through transition to business-as-usual service, helping you realise major benefits to your business.

* excludes tape handling



Find out more about the services we offer

– Cloud Backup

– Cloud Archiving

– Managed backup

– DR from the cloud

– Utility Storage