- 98.5% backup success SLA
- Zero repeat failures target
- Restores initiated within one hour
- Consolidated daily reporting across your entire environment
- Monthly face-to-face service reviews
- Ongoing service improvement
Service requests are delivered via our self-service portal, which can be integrated with your service management toolset.
Service requests, incident, problem and change management are all delivered in conformance with ITIL principles.
We manage the entire process from technical readiness assessment through transition to business-as-usual service, helping you realise major benefits to your business.
* excludes tape handling