To bring accountability into the backup and recovery solution and set clear and measurable targets for the service it delivers, 4sl has developed a fixed price service to help organisations develop (or re-state) their backup and recovery strategy. This not only addresses traditional backup and recovery but also more advanced technologies such as snapshots and replication, and addresses all failure scenarios from data corruption through to DR.
This primarily has three components:
- Service Level Agreements in the form of classes of service mapped to differing levels of RPO and RTO for different types of failure scenario.
- Operational Level Agreements in terms of service delivery and response time to restore requests and the introduction of new backup requirements.
- Backup Policy Definition in terms of backup frequency, backup windows and backup retention.
The definition of the strategy is driven by the data protection requirements of the business and is formulated by assessing the key applications and data sets in terms of business role, financial value, architecture, location, impact of downtime and recovery objectives. All stakeholders are consulted from across the business including business users, application experts, technical architects and administrators and operational and service delivery personnel.
The output is a formal backup strategy definition, including a recovery service catalogue that can be used to drive a number of potential initiatives such as technical and operational remediation plans, re-architecture or an RFP/ITT process for new technology.